Shipping policy
🐾 Shipping Policy – Pawthentic
Thank you for choosing Pawthentic. At Pawthentic, we're committed to delivering quality pet products safely and reliably to your door. Here's everything you need to know about our shipping process.
📦 Estimated Delivery Times We currently ship to the following countries:
- United States, Canada: 7–14 business days
- Australia: 8–16 business days
- United Kingdom: 7–14 business days
Business days exclude weekends and public holidays.
🔄 Order Processing All orders are processed within 1–3 business days. During this time, your order is carefully prepared, quality-checked, and handed over to our shipping partners. Once your order has shipped, you will receive a confirmation email with a tracking number.
🚚 Shipping Information We work with a network of trusted international fulfillment partners to ensure your order arrives safely and on time.
While most deliveries arrive within the estimated timeframe, occasional delays may occur due to:
- Customs processing
- Local carrier delays
- High seasonal demand
We appreciate your patience and understanding.
🔍 Order Tracking Once your order has been dispatched, you will receive a tracking link via email. You can monitor your shipment in real time at any stage of delivery.
📫 Incorrect Address / Delivery Issues Please ensure your shipping information is accurate at checkout. Pawthentic is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages lost due to customer input errors
If you notice a mistake, contact us immediately at: 📧 support@pawthentic.com
💬 Need Assistance? If you have any questions regarding your order, feel free to reach out: 📧 support@pawthentic.com
Our team is here to help you and your pet every step of the way. 🐾
❤️ Our Commitment Your experience matters to us. At Pawthentic, we strive to provide not only high-quality pet products, but also a smooth and reliable delivery experience you can trust — because your pet deserves nothing less.